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The purpose of the following template is to assist you in writing your accessibility statement. Please note that you are responsible for ensuring that your site's statement meets the requirements of the local law in your area or region.

*Note: This page currently has several sections. Once you complete editing the Accessibility Statement below, you need to delete this section.

To learn more about this, check out our article “Accessibility: Adding an Accessibility Statement to Your Site”.

Terms & Conditions

This statement was last updated on [enter relevant date].

 

We at [enter organization / business name] are working to make our site [enter site name and  address] accessible to people with disabilities.

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

  • General Reservations & Special Event Reservations

  • (Pick-Up/Drop-Off Services, Birthdays, Anniversaries, Corporate Events, Weddings, Concerts, Sporting Events, and All Special Occasions)

  • All reservations require a non-refundable deposit at the time of booking.

  • A reservation is considered confirmed once payment is received, and the vehicle and chauffeur are reserved exclusively for the client.

  • Cancellation Terms

  • Cancellations made within fourteen (14) days of the scheduled service date:

  • The client will be charged 50% of the total reservation amount. The deposit is non-refundable and applied toward this charge.

  • Cancellations made within seven (7) days of the scheduled service date:

  • The client is responsible for 100% of the total reservation amount.

  • No refunds, credits, or rescheduling will be permitted.

  • Any request to modify the date, time, vehicle type, pickup/drop-off details, or service duration within fourteen (14) days of the scheduled service date will be treated as a cancellation and subject to the applicable charges above.

  • Emergency Cancellation Policy

  • Note: Cancellations claimed due to an emergency must be supported by valid proof of the incident. Documentation may be requested and is subject to review.

  • If acceptable proof is provided, the company may, at its sole discretion, issue a service credit for future use.

  • No cash refunds will be issued under any circumstances.

  • If proof is not provided or is deemed insufficient, the standard cancellation policy will apply in full.

  • Additional Terms

  • All cancellation charges are applied to compensate for vehicle allocation, chauffeur scheduling, and lost booking opportunities.

  • The company reserves the right to decline future bookings from clients with repeated cancellations or charge disputes.

Accessibility adjustments on this site

Declaration of partial compliance with the standard due to third-party content [only add if relevant]

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [list the URLs of the pages]. We therefore declare partial compliance with the standard for these pages.

Accessibility arrangements in the organization [only add if relevant]

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements  - starting from the beginning of the service (e.g., the parking lot and / or  public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

  • [Name of the accessibility coordinator]

  • [Telephone number of the accessibility coordinator]

  • [Email address of the accessibility coordinator]

  • [Enter any additional contact details if relevant / available]

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